Terms & Conditions
Updated on May 15, 2018
WELCOME TO THE TATBEQ, LLC D/B/A REME (“REME” OR “WE” OR “US”) WEBSITE LOCATED AT HTTP://WWW.REMEAPP.COM AND OTHER AFFILIATED WEBSITES (COLLECTIVELY REFERRED TO HEREIN AS THE “WEBSITE”) AND MOBILE APPLICATIONS (REFERRED TO HEREIN AS THE “APP”).
PLEASE REVIEW THE FOLLOWING TERMS AND CONDITIONS CONCERNING YOUR USE OF AND ACCESS TO THE WEBSITE AND APP. BY ACCESSING, USING AND/OR DOWNLOADING ANY MATERIALS OR CONTENT FROM THE WEBSITE OR APP, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS (THESE “TERMS” OR THIS “AGREEMENT”). IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE THE WEBSITE OR APP.
Products, Content, Specifications and Accuracy of Information: We attempt to ensure that information on the Website and App is complete, accurate and current. Despite our efforts, the information on the Website and App may be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on the Website or App. All features, content, specifications, products, colors and prices of products and services described or depicted on the Website or App are subject to change at any time without notice. Certain measurements and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the products and services offered. The actual image you see, however, will depend on your computer system and we cannot guarantee that your computer will accurately display such image including certain colors. The inclusion of any products or services in the Website or App at a particular time does not imply or warrant that those products or services will be available at any time. While it is our practice to confirm services by email, the receipt of an email confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product or service, to refuse service to any customer and/or to refuse access to the Website and/or App by any visitor or customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
GENERAL USE PROVISIONS
All materials provided on the Website and/or App, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content and services (“Materials” or “Content”), are provided either by REME or by Third Party Providers and are the copyrighted works of REME and/or its Third Party Providers (or is permitted/licensed to be used by Third Party Providers), unless specifically provided otherwise. Except as stated herein, none of the Materials may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of REME and/or a Third Party Provider. Also, you may not “mirror” or “archive” any Materials contained on the Website or on any other server without REME’s prior express written permission or cause or launch any programs or scripts for the purpose of decompiling, reverse engineering, disassembling, scraping, indexing, surveying, or otherwise data mining any portion of the Website, App, Services, or Content or unduly burdening or hindering the operation and/or functionality of any aspect of the Website, App, or Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Website, App, Services or their related systems or networks.
Except where expressly provided otherwise by REME, nothing on the Website shall be construed to confer any license or ownership right in or to the Materials, under any of REME’s intellectual property rights, whether by estoppel, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses. See the “Contact Information” section below if you have any questions about obtaining such licenses. Materials provided by Third Party Providers have not been independently reviewed, tested, certified, or authenticated in whole or in part by REME. REME does not provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by REME.
Any unauthorized use of any Materials contained on the Website or App may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable state, federal and international laws. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Termination: You or we may suspend or terminate your account or your use of the Website and/or App at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the Website or App at any time without notice.
In connection with the Services, we or our contractors may ask to take your photograph. By agreeing to allow us or our contractors to take your photograph or to video you (collectively, the “Photos”), and in consideration of the performance of the Services, you grant and will grant REME a perpetual, non-exclusive, transferrable, irrevocable right and license to use the Photos in any manner and medium, and to modify, change, or otherwise alter the Photos. The license granted herein includes the right to use the Photos for commercial purposes, on social media, in print, or otherwise, without further compensation to you. We have no obligation to use the Photos, but may do so at any time, or grant any third party the right to use the Photos.
LINKS TO THIRD PARTY SITES
The Website or App may contain links or have references to websites controlled by parties other than REME. REME is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. REME is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by REME of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by REME. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.
Except where expressly provided otherwise by REME, all comments, feedback, information and data submitted to REME through, in association with or in regard to the Website, App, and/or any other REME goods or services (“Submissions”) shall be considered non-confidential and REME’s property. This may not include copyright ownership of images which you may upload, but does include an express license to use said images in any method REME sees fit and make compilations and derivative works thereof in all media now known or hereafter devised. Except as expressly enumerated in the preceding sentence, by providing such Submissions to REME, you agree to assign to REME, as consideration in exchange for the use of the Website and App, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. You represent that you have the right to grant REME these rights. REME shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Submissions that you provide, and that you, not REME, have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright.
You will not post any Submission that (a) is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; or (d) otherwise harms or can reasonably be expected to harm any person or entit.
REME does not accept Submissions from persons under the age of 14 (“Child” or “Children”). Furthermore, REME does not accept any user who is a Child. You are ineligible to use the Website or App if you are under the age of 14. If you are under the age of 18, you must have your parent or legal guardian set up your account and have them agree to these terms. If you are under the age of 18, your parent or legal guardian’s consent to these terms is ongoing and they hereby warrant that they will review these terms for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these terms. Furthermore, to the extent any user under the age of 18 makes a Submission of copyrighted materials heretofore, their parent or legal guardian hereby grants REME all rights to utilize the copyright and image / likeness embodied therein as further enumerated in this Agreement.
All Submissions must be true, and in accordance with the rights of privacy and publicity and all federal, state and international law. You may not upload an image or any likeness of another without their consent (or the consent of their parent or guardian if they are under the age of 18). If you do so, REME reserves the right to cancel or suspend your account. Furthermore, REME reserves the right to cancel or suspend your account, if in its sole discretion, it believes you are using REME for improper purposes, or any purpose inconsistent with its business.
LIMITATION OF LIABILITY
TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REME EXCEED $1,000.00. IN NO EVENT SHALL REME OR THE THIRD PARTY PROVIDERS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES TO YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY AND/OR FOR LOSS OF DATA, CONTENT, IMAGES, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE ACCESSING OR USE OF, OR INABILITY TO USE, THE WEBSITE, APP, AND THE SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO THE DOWNLOADING OF ANY MATERIALS, REGARDLESS OF CAUSE, WHETHER IN AN ACTION IN CONTRACT OR NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR THE THIRD PARTY PROVIDER HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY IN THE EVENT OF YOUR BREACH, OR RELATED TO YOUR INDEMNITY OBLIGATIONS. THIS PARAGRAPH SHALL NOT AFFECT THE RIGHTS LISTED BELOW IN THE SECTION TITLED “INDEMNITIES”.
LICENSES FROM REME
Subject to your compliance with these Terms, REME grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Website and App on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by REME and REME’S licensors or vendors.
LICENSES FROM YOU
BILLING AND PAYMENT
To the extent you purchase any goods and/or services from REME, you agree to pay for all goods and services ordered from REME and/or its Third Party Providers except as set forth in a writing signed by an authorized representative of REME. You will provide REME with valid and updated credit card or approved purchase order information and with REME and accurate billing and contact information. If you provide credit card or other authorized payment method information to REME, you authorize REME, or a credit card processor of its choosing to bill such credit card or to make such charges as applicable. If REME, in its sole and absolute discretion, permits you to make payment using a method other than a credit card or other authorized payment method, REME will invoice you at, or within a reasonable period of, the time of the purchase request. All amounts invoiced hereunder shall be due within thirty (30) days of the date of the invoice.
REPRESENTATIONS AND WARRANTIES
Each party represents and warrants that it has the power and authority to enter into this Agreement. REME warrants that it will provide the Website, App, and all goods and services in a manner consistent with its business practices, as REME, in its sole and absolute discretion, deems fit. To the extent that you represent an entity of any type or any individual besides yourself, you represent and warrant that you have the proper authority to enter into this Agreement on their behalf.
DISCLAIMER OF WARRANTIES
EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY REME, THE MATERIALS ON THE WEBSITE AND APP ARE PROVIDED “AS IS,” AND ARE FOR USE AS CONTRACTED HEREIN. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, REME AND ITS THIRD PARTY PROVIDERS HEREBY DISCLAIM ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS WITH REGARD TO THE WEBSITE, APP, THE MATERIALS, AND THE GOODS AND SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND QUALITY OF GOODS AND SERVICES EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. REME AND ITS THIRD PARTY PROVIDERS MAKE NO REPRESENTATIONS, GUARANTIES OR WARRANTIES REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF THE WEBSITE, APP, AND THE GOODS, SERVICES AND/OR MATERIALS ASSOCIATED WITH THE WEBSITE OR APP, OR THE RESULTS YOU MAY OBTAIN BY ACCESSING OR USING THE WEBSITE OR APP AND/OR THE GOODS, SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, REME AND ITS THIRD PARTY PROVIDERS DO NOT REPRESENT OR WARRANT THAT (A) THE OPERATION OR USE OF THE WEBSITE, APP, SERVICES, OR MATERIALS WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL YOU PURCHASE OR OBTAIN THROUGH THE WEBSITE OR APP WILL MEET YOUR REQUIREMENTS; OR (C) THE GOODS, SERVICES, MATERIALS, OR THE SYSTEMS THAT MAKE THE SERVICES AND WEBSITE OR APP AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT NEITHER REME NOR ITS THIRD PARTY PROVIDERS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE WEBSITE, APP, AND SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. REME IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY REME, THE WEBSITE, APP, AND THE GOODS, SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH ARE PROVIDED TO YOU ON AN “AS IS” BASIS. REME EXPRESSLY DISCLAIMS ANY WARRANTY RELATED TO THE QUALITY OF GOODS AND/OR SERVICES AND THE PERSONS OR BUSINESSES REFERENCED ON THE WEBSITE OR APP. YOU USE THIRD PARTY PROVIDERS AND AFFILIATED SERVICES AT YOUR PERIL AND ASSUME ALL RISKS RELATED TO USE OF SAID THIRD PARTY PROVIDERS AND SERVICES.
You shall defend and indemnify REME and its Third Party Providers against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) finally awarded against REME or its Third Party Providers by a court of competent jurisdiction arising out of or in connection with a claim by a third party related to you. REME shall have no indemnification obligation or other liability for any claim of infringement arising from (a) use of the Website, App, and/or the goods, services or Materials associated with the Website other than in accordance with this Agreement; (b) the combination of the Website, App, and/or the goods, services or Materials associated with the Website, App, or with any other products, services, or materials; or (c) any third party products, services, or materials.
You will comply with all applicable local, state, national and foreign laws, treaties, regulations and conventions in connection with your use of the Website and App, including without limitation those related to data privacy, international communications, and the exportation of technical or personal data from locations other than the location from which REME controls and operates the Website, App, and services associated therewith. Furthermore, you expressly agree not to violate any rights of publicity or privacy of any person, nor defame any person or entity.
You are responsible for obtaining the data network access necessary to use the Website, App, and Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Website or App from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Website and App and any updates thereto. REME does not guarantee that the Website, App, or any portion thereof, will function on any particular hardware or devices. In addition, the Website or App may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.
POLICY AGAINST HARASSMENT
The Company is committed to prevent harassment based on race, religion, color, sex, sexual orientation, national origin, ancestry, citizenship status, , military and veteran status, uniform service member status, marital status, pregnancy, age, medical condition (cancer related or HIV/AIDS related) or disability. For these purposes the term “harassment” encompasses slurs, jokes, statements, gestures, pictures, or cartoons regarding an employee’s sex, race, color, national origin, religion, age, physical disability, mental disability, medical condition, ancestry, marital status, sexual orientation, family care leave status, or veteran status. In addition to the above listed conduct, “sexual harassment” can also include the following examples of unacceptable behavior:
- unwanted sexual advances;
- offering a benefit (such as a tip) in exchange for sexual favors;
- visual conduct, such as leering, making sexual gestures, displaying of sexually suggestive objects or pictures, cartoons or posters;
- verbal sexual advances, propositions or requests;
- verbal abuse of a sexual nature, graphic verbal commentaries about an individual’s body, sexually degrading words used to describe an individual, suggestive or obscene letters, notes or invitations;
- physical conduct, such as touching, assault, impeding or blocking movements;
If you feel that you are being harassed by an Expert or anyone affiliated with the Company, you should immediately contact Concierge at 833-REME-APP and to discuss your complaint. All complaints of unlawful harassment which are reported to the Company will be investigated as promptly as possible and corrective action will be taken where warranted. Harassment of the Company’s independent contractors is also strictly prohibited. Such harassment includes sexual advances, verbal or physical conduct of a sexual nature, sexual comments and gender-based insults. Any client who engages in any such harassment will be barred from using the REME platform in any way, and will be subject to potential civil and criminal proceedings in addition to any other remedy available at law.
REME may give notice by means of a general notice on the Website or App, electronic mail to your e-mail address on record in REME’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in REME’s account information. You may give notice to REME at any time by letter sent by letter delivered by registered mail with return receipt to: Tatbeq, LLC, 325 Wilshire Blvd., 2nd Floor, Santa Monica, CA 90401. All notices shall be deemed to have been given four days after mailing or 36 hours after sending by confirmed facsimile, email or posting to the Website or App. Furthermore, REME complies with the Digital Millennium Copyright Act (“DMCA”). Any notices given pursuant to the DMCA shall be given to REME’s designated agent via email at [email] or via registered US mail sent return receipt to: DMCA Compliance Agent, Tatbeq, LLC, 325 Wilshire Blvd., 2nd Floor, Santa Monica, CA 90401.
Any action related to this Agreement will be governed by California law and controlling U.S. Federal law. No choice of law rules of any jurisdiction will apply. Any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Website or App shall be subject to the exclusive jurisdiction of the state and federal courts located for Los Angeles, California and to arbitration as stated herein. At the request of REME, any controversy or claim related to this Agreement (“Claim”) may be resolved by arbitration in accordance with the Federal Arbitration Act (Title 9, U. S. Code) (the “Act”). The Act will apply even though this Agreement provides that it is governed by the laws of California. Arbitration proceedings will be determined in accordance with the Act, the rules and procedures for the arbitration of financial services disputes of JAMS/Endispute, LLC, a Delaware limited liability company or any successor thereof (“JAMS”), except that discovery in said arbitration shall be limited in scope to the specifics of liability on the Claim, and any discovery related to damages calculations or any financials shall be withheld until after liability has been decided by the arbitrator(s). In the event of any inconsistency between the JAMS rules and this paragraph, the terms of this paragraph shall control. The arbitration shall be administered by JAMS and conducted in Los Angeles, California. All Claims shall be determined by one arbitrator; however, if Claims exceed Five Million Dollars, upon the request of REME, the Claims shall be decided by three arbitrators. All arbitration hearings shall commence within ninety (90) days of the demand for arbitration and close within ninety (90) days of commencement and the award of the arbitrator(s) shall be issued within thirty (30) days of the close of the hearing. However, the arbitrator(s), upon a showing of good cause, may extend the commencement of the hearing for up to an additional sixty (60) days. The arbitrator(s) shall provide a concise written statement of reasons for the award. The arbitration award may be submitted to any court having jurisdiction to be confirmed and enforced. The arbitrator(s) will have the authority to decide whether any Claim is barred by the statute of limitations and, if so, to dismiss the arbitration on that basis. For purposes of the application of the statute of limitations, the service on JAMS under applicable JAMS rules of a notice of Claim is the equivalent of the filing of a lawsuit. Any dispute concerning this arbitration provision or whether a Claim is arbitrable shall be determined by the arbitrator(s). The arbitrator(s) shall have the power to award legal fees pursuant to the terms of this Agreement. This paragraph does not limit the right of REME to: (i) exercise self-help remedies, such as but not limited to, setoff; (ii) initiate judicial or nonjudicial foreclosure against any real or personal property collateral; (iii) exercise any judicial or power of sale rights, or (iv) act in a court of law to obtain an interim remedy, such as but not limited to, injunctive relief, writ of possession or appointment of a receiver, or additional or supplementary remedies. In the event of any dispute (whether or not arbitrated), the prevailing party shall be entitled to reasonable costs and attorneys’ fees.
This Agreement represents the parties’ entire understanding relating to the use of the Website and App and supersedes any prior or contemporaneous, conflicting or additional, communications. REME reserves the right to change these Terms or its policies relating to the Website or App at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Website or App, which may be posted from time to time. Your continued use of the Website or App after any such changes and/or postings shall constitute your consent to such changes. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between REME and you as a result of these Terms or use of the Website or App. You may not assign this Agreement without the prior written approval of REME. Any purported assignment in violation of this section shall be void. REME reserves the right to use Third Party Providers in the provision of the Website, App, Services, and/or any other goods, services and/or Materials associated therewith. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing. In the event of any litigation of any controversy or dispute arising out of or in connection with this Agreement, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys’ fees and expenses, court costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by REME.
INTELLECTUAL PROPERTY NOTICES
Elements of the Website and App are protected by copyright, trademark, trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the Website or App may be copied or retransmitted unless expressly permitted by REME.
The REME trademark and/or other identifiers referenced herein are trademarks of REME and/or its affiliates, and may be registered in certain jurisdictions.
Copyright © 2017 TATBEQ, LLC All rights reserved.
If you have any questions about these Terms, or if you would like to request permission to use any Materials, please contact our Concierge team firstname.lastname@example.org Inquiry or call (833) REME APP