REME delivers custom massages directly to your home, office, or hotel. Book your service on the app and we’ll see you in an hour!
How do I book a service?
We make it easy. Download the app, register, then select the service you want.
How do you vet your certified massage therapists?
Anyone who applies to join our family of Experts will go through a detailed verification process to confirm that they are licensed, insured, and experienced. We hire only massage therapists who are certified with the CAMTC. The CAMTC conducts both federal and state background checks. We then personally verify each Expert’s certification and liability insurance. Many of our Experts have worked at 5-star spas throughout the United States.
When it comes to vetting Experts, we keep our standards high to ensure each Client receives a safe, comfortable, REME experience. Because of this, we accept less than 50% of our applicants.
How far in advance can I book an appointment?
Appointments are on-demand, we’ll have an Expert at your door in an hour! You can also book 48 hours in advance if you’re feeling proactive.
Can I book a massage directly with an Expert instead of using the REME App?
To enjoy the full benefits of REME and our certified Experts, we require Clients to book through our app. This ensures safety for our Clients and Experts.
Can I rebook with the same therapist?
Coming soon! Our Clients love our Experts, so it’s no surprise that rebooking is in high demand. We’re making this capability our top priority for release in the near future.
How much clothing should I remove?
Whatever makes you comfortable! Whether you prefer to leave your undergarments on or be completely nude under the sheet, our Experts are trained with the utmost professionalism to keep everyone comfortable during the experience.
Do I need my own massage table?
Nope! Our Experts bring everything, your only job is to answer the door. If you do own your own massage table, feel free to type that into the “Notes” section when booking your appointment and the Expert can use yours.
Do I need my own linens?
No. Your Expert will provide their own fresh linens. Sit back, relax, and take a deep breath! (they smell great)
How do I prepare for my massage?
Make sure that you have showered before the massage and pick a spot in your home where there is enough room for a massage table to be set up. You’re all set!
What makes the massage “custom”?
Great question! Each massage begins with a 5-10 minute consultation where your Expert will get to know what you want out of your experience. Every massage is designed around your body and your individual needs. After all, no body is alike.
How long will my massage take?
Massages can be booked for 60, 75, or 90 minutes.
How do I pay and tip?
For massage payment, your card will be charged through our app. When it comes to tipping, you can tip before, after, or both if your Expert delivered an out-of-this-world massage!
What if I need to cancel my appointment?
When ordering an on-demand service, you can cancel without penalty within 10 minutes. Scheduled services must be canceled 12 hours ahead of the time of service. Any cancellations within the window will incur $50.00 service charge
What cities are you in?
We currently service our hometown of Los Angeles, California. We’ll keep you posted as we expand to more cities. Sign up for our newsletter to be the first to know!
What should I do after my massage?
After rating your massage in the app, it’s essential that you hydrate immediately after your massage. You should also shower to clean any oils or lotions used on your body during the massage.
Is it normal for skin to become irritated after a massage?
Yes. Massage is known for releasing muscle tension and relieving stress, but sometimes people have reactions. This can stem from any of the following:
Sensitivity to massage oils, lotions, or even the detergent used on the massage table sheets can cause skin irritation. Again, a good shower is usually all it takes to alleviate this. If irritations persist, consult with your doctor.
Slight itching, tingling, or numbing feelings are common and normal when circulation is increased throughout the body. Throughout your massage, blood vessels and capillaries become enlarged and can cause these sensations. This typically fades within an hour.
Sometimes prescriptions heighten the nerve sensitivity and circulation in the body. A good shower should relieve this feeling. If irritations persist, consult with your doctor.
I had a problem with or didn't like my service - what do I do?
We’re always looking to improve, and we want to hear your feedback. Feel free to contact our Concierge team directly at 1-833-REMEAPP (1-833-736-3277).
My Expert left something at my house - what should I do?
If your Expert left something behind, please let our Concierge know! You can contact them via email at email@example.com, or at 1-833-REMEAPP (1-833-736-3277).
Why should I become a REME Expert?
Be your own boss
Experts don’t follow the rules, they make them. As a REME Expert, you’re in control of your schedule. The REME experience is convenient for our clients, why shouldn’t it be the same for our Experts?
Make more money
Our Experts are the heart and soul of REME. As an Expert, you earn 70% commission (plus tips from 18-20%) on all services you perform. That’s higher than any of our competitors, and certainly more than you’d make in a salon or spa. What’s more, new Clients are only a tap away.
A REME Family
The group of individuals that make up the REME family are proudly comprised of fun, friendly, and creative people. We love visitors, contact firstname.lastname@example.org if you’d like to swing by our Santa Monica office!