Frequently Asked Questions
What is REME?
REME is the first on-demand massage, stretch and IV therapy app, created for those seeking a convenient approach to health and wellness. Our vetted Experts bring the spa to your home, office or hotel, providing a fully personalized experience from beginning to end. Whether you’re an athlete looking to bring your performance to the next level with stretch therapy, a professional looking to de-stress with a swedish massage, or you just need a quick-fix hangover cure with IV therapy, REME is at your service. Our Experts work with you to achieve your physical and mental goals. Request your service, restore balance back into your life, and repeat for a better you.
How do I book a service?
We make it easy! Download the app or visit www.remeapp.com, then select the service you want and we'll be at your door in no time!
How do you vet your certified massage and stretch therapists?
Anyone who applies to join our family of Experts will go through a detailed verification process to confirm that they are licensed, insured and experienced. We hire only massage therapists who are certified with the CAMTC. The CAMTC conducts both federal and state background checks. We then personally verify each Expert’s certification and liability insurance. Many of our Experts have worked at 5-star spas throughout the United States for at least 7 years.
We are proud to say that our Stretch Therapists come from a variety of backgrounds---certified massage therapists to physical therapists, yoga and pilates instructors, chiropractic assistants and personal trainers! Our Stretch Therapists undergo the same vetting process as anyone else who is looking to become a REME Expert.
When it comes to vetting Experts, we keep our standards high to ensure each Client receives a safe, comfortable REME experience.
How much clothing should I remove?
Whatever makes you comfortable! Whether you prefer to leave your undergarments on or be completely nude under the sheet, our Experts are trained with the utmost professionalism to keep everyone comfortable during the experience.
Please wear loose or stretchy activewear. If you can wear it to workout, you can wear it for a REME Stretch!
We recommend you wear comfortable clothing, as you'll be hanging out for about an hour!
How far in advance can I book an appointment?
It's up to you! You can book up to 48 hours in advance if you’re feeling proactive, or in as little as an hour.
Can I rebook with the same Expert?
Coming soon! Our Clients love our Experts, so it’s no surprise that rebooking is in high demand. We’re making this capability our top priority for release in the near future.
Do I need my own massage table or linens?
No, Our Experts bring everything, your only job is to answer the door. If you do own your own massage table, feel free to type that into the “Notes” section when booking your appointment and the Expert can use yours.
How should I prepare for my service?
Massage and stretch therapy:
Make sure that you have showered before the massage and pick a spot in your home where there is enough room for a massage table to be set up. You’re all set!
IV Drip Therapy:
Preparing for your IV drip is easy! Expect a call from your Medical Professional for a quick consultation. Select a location in your home, office or hotel where you can relax and feel comfortable for 45 to 60 minutes. Think of this as the perfect time to catch up on your favorite TV show, finish a book, or take a power nap!
What is IV therapy?
An intravenous administration of solution in the body. Generally, the IV solution is composed of a combination of minerals such as sodium, chloride, potassium, and a high-dose of vitamins.
What can I expect during an IV therapy service?
Intravenous of fluids is directly administered by a Registered Nurse through a catheter with a needle via a vein in your arm for the most effective absorption into the bloodstream. The flow of the fluid during the IV therapy is regulated. The intravenous technique bypasses the digestive system allowing faster and more effective absorption.
Pick a spot in your home or office where you are comfortable. You can sit, lie down, watch tv, catch up on your IG stories, or whatever makes you happy!
Is IV therapy safe?
IV therapy entails minimum risks. The most an individual can experience is a slight sting in the area where the needle is inserted.
What are the benefits of IV therapy?
Our body is composed largely of water. Around 55 percent body weight in adults is composed of water. When the amount of water decreases in the body, you will experience fatigue, lightheadedness, and weakness.
Getting an IV therapy can provide lots of benefits since it involves administering the essential fluids directly into the body through the veins.
A. FAST AND EFFECTIVE ACTION: IV therapy can quickly restore fluid imbalance inside the body. You can get quick and effective relief from dehydration, flu symptoms, loss of energy or a hangover. With an IV therapy, the fluids go directly to the blood bypassing the digestive system. Since the fluids go directly where they are needed and required, it results in quick recovery. You will feel REfreshed and REjuvenated within a matter of minutes.
B. HI-DOSE OF NUTRIENTS: Our bodies need a consistent amount or vitamins and minerals for optimal homeostasis and functioning. Antioxidants are vital for detoxifying the body and removing free radicals that are generated in our system. This helps in many ways including cleansing your body, boosting the immune system and overall energy, improving complexion and enhancing brain function as well
C. PREVENTIVE: Helps avoid wreaking havoc that would otherwise occur if the fluids were administered orally. IV therapy bypasses the gastrointestinal (digestive) system allowing a large amount of fluids to pump into the body without any complications. Your body gets what it needs quickly, and more effectively!
D. BEST CURE: Hangovers can result in severe dehydration. An IV therapy is the best REhydration cure for hangovers as it can quickly REstore the fluid imbalance.
The REME door delivered result... REcovery!
Who is IV drip therapy good for?
Well...anyone! IV therapy can help a wide range of people to improve their overall health and well-being quickly. IV therapy treatments can help with anything from fighting off a nasty cold to jumpstarting your weight-loss, boosting energy levels or relieving that horrible hangover.
Who will be administering the IV drip?
Registered Nurses (RN), who are well-trained in administering IV drips and supervised by our Medical Director.
How long are the IV Drip treatments?
Treatments typically last between 45-60 minutes depending on the specific IV therapy being administered.
How often can I get IV treatments?
Frequency of IV therapy treatments should be tailored depending on your specific health needs. Our Drip Hydration RN's will customize recommendations for you including specific ingredients and how often to get treatments.
What is Stretch Therapy?
This is a technique also known as myofascial release. Our trained Experts will guide you through stretching your muscles to help improve your flexibility and mobility.
How do I pay and tip?
For service payment, your card will be charged through our app. When it comes to tipping, you can use your card or cash.
What if I need to cancel my appointment?
All Services Except Couples Massage:
You may cancel your service within 10 minutes at no charge. If you cancel after 10 minutes and your service is scheduled within the next 12 hours, you will be charged a $50 cancellation fee.
You may cancel your service within 10 minutes at no charge. If you cancel after 10 minutes and your service is scheduled within the next 12 hours, you will be charged a $100 cancellation fee.
What cities are you in?
We currently service Southern California from Los Angeles to San Diego, and Northern California, from San Jose to Richmond.
What should I do after my service?
After rating your service in the app, it’s essential that you hydrate. If you received a massage, you should shower to clean any oils or lotions used on your body.
Is it normal for skin to become irritated after a massage?
Massage is known for releasing muscle tension and relieving stress, but sometimes people have reactions. This can stem from any of the following:
Sensitivity to massage oils, lotions, or even the detergent used on the massage table sheets can cause skin irritation. Again, a good shower is usually all it takes to alleviate this. If irritations persist, consult with your doctor.
Slight itching, tingling, or numbing feelings are common and normal when circulation is increased throughout the body. Throughout your massage, blood vessels and capillaries become enlarged and can cause these sensations. This typically fades within an hour.
Sometimes prescriptions heighten the nerve sensitivity and circulation in the body.
I would like to share some feedback about my recent service - what do I do?
We’re always looking to improve, and we want to hear your feedback. Feel free to contact our Concierge team directly at email@example.com, or at 1-833-REMEAPP (1-833-736-3277).
My Expert left something at my house - what should I do?
If your Expert left something behind, please let our Concierge know! You can contact them via email at firstname.lastname@example.org, or at 1-833-REMEAPP (1-833-736-3277).